FAQ

1) First, you’ll need to browse or search for the items you’d like to order. Keyword Search boxes are located on nearly every page of our store.

2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you’ll find more information about the item.

3) If you want to order an item, click the Add to Cart button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our website.

4) When you’re ready to place an order for everything in the “Shopping Cart Items, click the “Proceed to checkout” button. And follow the quick and simple instructions to finish your payment.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Most of our deliveries are sent via UPS, DHL, LA POSTE, FEDEX, EMS, LA POSTE, USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in “MY ACCOUNT” page.

You can get an update on your order status by checking your order in “MY ACCOUNT” section (you will need to sign in to access this area) or “ORDER TRACKING” Page.

If you aren’t able to find your order confirmation email with your order number, you can go to “MY ACCOUNT” page and click orders to pull up your order information. If you are still unable to find your order details, contact us and let us know the email address and the name you used to place the order and we can locate the order number for you.

You can track your order status by signing in and accessing the “MY ACCOUNT” link from the site header. All orders placed under your username will be visible under the ‘My Orders’ tab. After you finish your payment, we will send you an email with your tracking number and tracking link, and then you can trace your order on line.

We offer the service to collect and pay in store.

The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.

For more informations, please click to “ORDER TRACKING” page or contact us.

You will receive an automated email to confirm your order has been received, and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Yes. you will receive an invoice after your order.

There could be a number of reasons why an item is missing in your delivery: The item was dispatched separately, The item could have been dispatched separately due to the extra care and attention which is required or The item is temporarily out of stock.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add our email to your safe senders list.

In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there still no updating information in 48 hours, please contact us immediately.

We can call you for free. You can find details for any branch in our “CONTACT” page.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our Customer Service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

If you want to add items to your order which has been placed already, please contact us to stop the shipment of your order first, then tell us the items you want to add. Later we will tell you how to pay the new items. Last we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.

Please contact our Customer Service with your order number and username. We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.

Please contact our Customer Service.

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

If you forget your passwords, please feel free to contact us with your user name and user email. We will reset the passwords for you.

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

You can follow these steps to change your username by yourself: sign in “MY ACCOUNT” > “Personal information”. If it doesn’t work, please feel free to contact us to ask our Customer Service team to change your username.

Yes, absolutely! Security is always given the top priority and all of your personal information will be treated as confidential and we won leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider. Online shopping had never been safer and easier. Stay safe online with us.

Please feel free to contact us about your request.

Yes, if you would love to collaborate with us, please check our Influencers/Models/Brand Ambassadors Program or contact us.

Yes, we accept dropshipping. We invite you to contact us about your request.

Yes, we accept Wholesale price. we invite you to contact us about your request.

After click the item you are looking for, select size and fill in quantity,and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select “Process Order” to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

We have a variety of promotion activities that you can enjoy regular special offers. Sign up to our newsletter (email list) to stay updated.

We currently accept the following credit cards : Mastercard, VISA, Switch/Maestro, Visa Debit, Delta, Electron, …

Yes. you will receive an invoice after your order.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Depending on your country, the currency will either display USD, EURO, GBP, AUD, CAD, JPY, MXN, SEK, CHF, AED, … Please feel free to Contact us if you need help.

Customer’s ordering from outside the European Union can contact us and quote the order reference number.

All our online prices include VAT.

Yes, We ship everywhere.

Generally, we will need 1-3 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow us 3-6 days to process your order and ship it out. Usually you can receive your order within 6-11 working days totally. You can see the shipping cost on the “CHECKOUT” page, we also offer Free Shipping (over US $100).

Most of our deliveries are sent via UPS, DHL, ROYAL MAIL, LA POSTE, FEDEX, EMS, LA POSTE, USPS, EMS, … and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in “MY ACCOUNT”.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

We offer a reserve and collect service. Please be aware, if the product is not available in a local store, you are unable to reserve it. Please contact us before your order.

We can only offer next day on goods we have in stock at our dispatch depot.

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.If you do wish to know in advance if a product is in stock, please do not hesitate to contact us.

tems which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please contact us.

As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. You can of course re-order the item at its markdown price.

Yes, you will l receive the same product.

Please feel free to contact our Customer Service and send the product link.

Yes, we will do our best to help you. Please feel free to contact us and send the photo of the product.

You may return all products within 14 days (from the date you receive the items) of delivery for exchange or refund. The items, original bag and tag should be intact, not be damaged. For more informations read our conditions or contact us please.

You may return all products within 14 days (from the date you receive the items) of delivery for exchange or refund. The items, original bag and tag should be intact, not be damaged. For more informations read our conditions or contact us please.

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please contact us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 1-11 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

We aim to process returns within 1-11 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

We hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to our Customer Service. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.

In the rare occasion we make a mistake. We are more than happy to take all customer feedback. There is always room for improvement. Contact Us